Terms and Conditions

Cell-Logic Pty Ltd provides a secure and efficient on-line service for the purchase of our products. Placing and finalising an order through this site means that you agree to the following Terms and Conditions:

1. PRODUCT DISCLAIMER

2. MONEY BACK GUARANTEE

3. REFUNDS/EXCHANGES ARE NOT PROVIDED IF:

  1. Goods have been processed/opened by the buyer or any third party’; the warranties expressed herein shall be limited to the goods in their unprocessed condition. Under the TGA (Therapeutic Goods Administration) requirements, Cell-Logic cannot accept returns of products once opened.
  2. Delays have been caused by postal service.
  3. You have changed your mind or if you believe that the products are not working as intended.
  4. An error was made by the customer in respect to delivery instructions.
  5. Customers elect to ‘leave parcel if no-one is home’ and the parcel is not received.

4. OUT OF STOCKS

5. ORDERS & CANCELLATIONS

6. DELIVERY

  1. Cell-Logic will deliver the goods to your nominated delivery address within the time agreed.
  2. Delivery address is the address where the goods are to be delivered as stated on the order.
  3. Delivery and handling within Australia for orders totalling less than $200 is $8.00 unless otherwise stated.
  4. Free delivery is applicable for orders of retail products over $200.00 within Australia.
  5. Orders over $300.00 within Australia will be sent free of charge via Express Post.
  6. Temperature-sensitive products such as DefenCell and GliSODin will be despatched via Express Courier to ensure faster delivery. These items are not despatched on Fridays in order to minimise transit time.
  7. As we cannot anticipate or control the conditions under which the goods are transported, Cell-Logic cannot be responsible for damage of any nature resulting from the use and/or reliance on the delivery of our goods.
  8. Cell-Logic utilises the services of Australia Post or reliable third-party freight couriers or freight forwarders within Australia, together with International Pack and Track, Express Courier International and Registered Post for overseas orders. Customers may nominate other means of delivery at their own cost.
  9. Cell-Logic Pty Ltd is not responsible for Customs or Duties charged once orders have left its premises. We request that customers check with local postal authorities prior to placing an order to determine if Customs or Import Duties are applicable in their country.
  10. Times quoted for delivery of goods are estimates only. All goods must be checked on receipt. The customer is deemed to have accepted goods delivered as being in conformity with the customer’s order and merchantable quality unless the customer notifies Cell-Logic within 48 hours of delivery.

7. TEMPERATURE-SENSITIVE PRODUCTS

  1. Several of our products contain enzyme-active ingredients which do not tolerate high temperatures over extended periods of more than 3-4 days.
  2. We keep our warehouse climate-controlled all year round at 21-22 degrees C.
  3. It is recommended that in hot weather (> 25-30 degrees C), our products are stored in a dark, dry location, preferably under air-conditioning or refrigeration.

8. PRICING

9. LAWS

10. PRIVACY

11. SPECIAL NOTES FOR CLINICIANS